Withdrawal

  • Are there any restrictions on placing withdrawals? Down Arrow

    Withdrawals to bank accounts in Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana are not processed.
    To proceed with a withdrawal, your account must be PAN, KYC, and Phone verified.
    Please note that withdrawals can only be made from your withdrawable balance, and not from your deposit balance.

  • When is the withdrawn amount credited to my bank account? Down Arrow

    You have a specified number of instant withdrawals available everyday along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

     

  • What are the Withdrawal T&C? Down Arrow

    This can be done in the Profile section under 'My Account'.
    Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
    IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
    IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
    If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your Ludo Remix account. Downtime periods vary from bank to bank.

  • What are Deposit and Withdrawal Accounts and how is the balance in each account calculated? Down Arrow

    If you are a cash player on Ludo Remix, your cash account balance is divided into three Accounts - Deposit Account, Withdrawable Accounts, and Promo cash wallet.
    A) Deposit Balance: The amount that you add to Ludo Remix, is reflected here. 28% GST would be applicable on this balance.
    B) Withdrawable Balance: The amount that you win on Ludo Remix (cash winnings), is added here. GST is not applicable to this amount.
    C) Promo Cash: The amount you get due to all cash offers is added here. It includes all the Cashback, Instant Cash, Bonus & Reward Points converted to cash.

  • How do I provide the UPI ID details for withdrawal? Down Arrow

    When you place a withdrawal request, you will see an option to provide your UPI ID. Please ensure that the UPI ID is correct. Ludo Remix will not be responsible if you provide incorrect details. Examples of UPI ID: roha78.verma@oksbi, shekhar8739@ibl, 9876543210@ybl
    You can change your UPI ID on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
    If you want to update your UPI ID on Ludo Remix, delete the existing UPI ID and then add a new one.

  • Once I submit a withdrawal request, how long will it take for me to get my money? Down Arrow

    You have a specified number of instant withdrawals available everyday along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

     

  • What should I do if the withdrawn amount is not credited even after the stipulated time? Down Arrow

    Once your withdrawal is requested, you have a specified number of instant withdrawals available every day, along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

    However, once the withdrawal is successfully processed, it may take a maximum of 72 working hours for the funds to be credited or rejected to your bank account.

    If it has been more than 72 working hours since the withdrawal was successful and you still haven't received the funds, we request to send your bank statement in PDF format to support@ludoremix.com to escalate this issue.

    Common reasons for rejection include providing an incorrect account number, an incorrect IFSC code, or a name mismatch.

  • My withdrawal was processed to the wrong bank account number? Can I cancel the withdrawal? Down Arrow

    If the withdrawal process has been completed, we can only cancel the withdrawal if it gets rejected by your bank. We may need to wait for up to 72 hours to receive the final update on the status. If the withdrawal is successful and acknowledged by the bank, any further action would need to be taken up directly with your bank.

    We strongly recommend updating your new bank account details as a priority to ensure that your future withdrawals are not affected. This step will help to facilitate smoother transactions going forward.

  • Are there any restrictions on placing withdrawals? Down Arrow

    Withdrawals to bank accounts in Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana are not processed.
    To proceed with a withdrawal, your account must be PAN, KYC, and Phone verified.
    Please note that withdrawals can only be made from your withdrawable balance, and not from your deposit balance.

  • What all bank details are mandatory? IFSC, MICR. What if I dont know my IFSC or MICR? Down Arrow

    The bank details required are as below.

    Bank Account Number
    IFSC Code
    Name

    To find your bank's IFSC/MICR codes, you can get in touch with your Bank directly or refer to their app for the required information

  • Can someone else's bank account or UPI details be used to withdraw cash? Down Arrow

    To ensure security, withdrawals are authorized solely when the provided UPI ID matches the registered name with Ludo Remix.

    Please ensure that the name in your bank account matches the name registered with the KYC documents for your gaming account.

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